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Delivery & Return Policy

 DirectPlastics.com's Delivery & Return Policy

 

Delivery Charges

 

Standard UK delivery             £17.50   inc. VAT

 

Express Delivery 1-2 Days    £27.50  inc. VAT

 

Delivery timescales are to working days only - no deliveries will be made on weekends or bank holidays.

 

Delivery Restrictions

 

Unfortunately, we are unable to offer the above delivery services for the Scilly Isles, Channel Islands, Northern Ireland and The Highlands and Islands of Scotland. These areas are serviced with a 4-7 working day delivery service and additional charges will be added at the checkout for these particular areas.

 

For further information about these delivery charges please contact us via our contact form.

 

 

Delivery

 

All items must be checked for any sign of damage or picking errors upon delivery. Should there be any discrepancy with regards to the condition of or items delivered you (the customer), must not sign for those goods and contact us within 1 working day to notify us of the error so we can rectify this as soon as possible. We aim to re-deliver all items within 3 working days.

 

Signing the delivery consignment note will confirm that all goods received are in good condition and all items have been received as per your original order.

 

 

Returns

In cases where an order needs to be cancelled or returned, a 20% re stocking fee will be charged. Any return postage costs will need to be paid by you (the customer).

To arrange the return of any goods, you (the customer) will need to notify us via our contact form or call us on 01254 918 046 and we’ll provide you with our local depot address.