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› Information Centre › Customer Service

DirectPlastics.com's Delivery & Return Policy

 

Delivery Charges


COVID-19: Please note, we are still operational for online orders only. Delivery charges are as follows: 

Standard UK delivery             £9.98 inc. VAT  up to 20Kg

                                               Over 20Kg there is a charge of 37.2p inc. VAT (31p+VAT) per kg

                                               Maximum Carriage charge is £49.92 inc. VAT

                                               Small items that can be posted will be charged at £4.99 inc VAT


Express Delivery 1-2 Days    (NOT CURRENTLY AVAILABLE)

Delivery timescales are to working days only - no deliveries will be made on weekends or bank holidays. During the COVID-19 please by advised delivery dates given are as a guideline only as we and our delivery partners cope with a surge in demand. Please do not plan to start any installation until goods arrive.

 

Delivery Restrictions

 

Unfortunately, we currently only deliver to mainland UK meaning we are unable to deliver to Northern Ireland, Republic of Ireland, IM, PO31-PO41, JE, GY and HA1-H9 postcode areas. Should you require further information please contact us on customerservice@directplastics.com. 

 

Delivery

 

All items must be checked for any sign of damage or picking errors upon delivery. Should there be any discrepancy with regards to the condition of or items delivered you (the customer), must not sign for those goods and contact us within 1 working day to notify us of the error so we can rectify this as soon as possible. We aim to re-deliver all items within 3 working days.

Before booking your installation, we urge you to ensure the goods have arrived in acceptable condition. This will enable you to check for missing items, damaged or defects before proceeding with the installation. This provides enough time for Direct Plastics to resolve any problems or order any extra items required.

Signing the delivery consignment note will confirm that all goods received are in good condition and all items have been received as per your original order.