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Delivery & Return Policy


Delivery Charges


Standard UK delivery             £10.00   inc. VAT


Express Delivery 1-2 Days    £27.50  inc. VAT

Spend over £100 (including VAT) and get FREE standard delivery! 

Delivery timescales are to working days only - no deliveries will be made on weekends or bank holidays.


Delivery Restrictions


Unfortunately, we are unable to offer the above delivery services for the Scilly Isles, Channel Islands, Northern Ireland and The Highlands and Islands of Scotland. These areas are serviced with a 4-7 working day delivery service and additional charges will be added at the checkout for these particular areas.


For further information about these delivery charges please contact us via our contact form.





All items must be checked for any sign of damage or picking errors upon delivery. Should there be any discrepancy with regards to the condition of or items delivered you (the customer), must not sign for those goods and contact us within 1 working day to notify us of the error so we can rectify this as soon as possible. We aim to re-deliver all items within 3 working days.

Before booking your installation, we urge you to ensure the goods have arrived in acceptable condition. This will enable you to check for missing items, damaged or defects before proceeding with the installation. This provides enough time for Direct Plastics to resolve any problems or order any extra items required.

Signing the delivery consignment note will confirm that all goods received are in good condition and all items have been received as per your original order.




In cases where an order needs to be cancelled or returned, a 20% re stocking fee will be charged. Any return postage costs will need to be paid by you (the customer).

To arrange the return of any goods, you (the customer) will need to notify us via our contact form or call us on 01254 918 046 and we’ll provide you with our local depot address.


Please note that bespoke and cut to size items (such as polycarbonate, acrylic sheets etc) are exempt from returns under the distant selling rules.